Watch an agent do the prep work before every customer call.
Cortex reads your CRM, support desk, issue tracker and call recordings in one conversation, then writes the brief, logs the call and flags what is still open. These are real sessions, recorded and replayed exactly as they ran, on a fictional company’s data. No sign-in, nothing to install.
- Renewal 360 briefA rep asks for a pre-call brief on a renewal: Cortex pulls the account, usage, support history, open engineering issues and recent call transcripts, and writes the risks, upsell signals and goals for the call.Watch →
- Zoom call to SalesforceCortex reads today's call transcript, summarizes the decisions and next steps, then logs the call and updates the renewal opportunity in Salesforce once the rep approves the changes.Watch →
- Stakeholder sentiment and call guidanceCortex reads calls, tickets and usage to gauge how each stakeholder feels, with quotes as evidence, then writes a talk track for the renewal call.Watch →
- Support experience Q&AHow has a customer's support experience been this quarter? Cortex reads their tickets and ratings, finds the themes and what is still open, and checks engineering for fixes.Watch →
- Recent sales conversationsCortex reads recent customer calls, lists who said what and every commitment made, and checks the CRM and engineering tracker for which promises are still open.Watch →
Four ways to run Cortex
Cortex is model-agnostic. Its agents ask for a kind of model (fast, balanced, smart or vision), never a particular vendor’s, and every call goes through one OpenAI-compatible gateway. Run it on Claude, Gemini, models on your own hardware, or anything else the gateway can reach, and change your mind later without touching an agent.
- Open sourceRun the whole platform yourself under the Apache-2.0 license: the agent runtime, the server, the CLI and the model gateway setup.
- In your own cloudDeploy from AWS Marketplace or Google Cloud Marketplace into your own account. Your network, your models through Bedrock, Vertex AI or your own keys; your data never leaves your account.
- Hosted by usWe run it for you. Connect your systems, pick your models, and leave upgrades, scaling and security to us.
- With our helpWe find the processes worth handing to agents, connect Cortex to your systems with your team, and measure what comes back.