support-workflows

Ticket replies, escalation triage and knowledge base articles.

v0.1.0Source ↗#support#tickets#helpdesk#escalation

Install

  1. 01 — Add the marketplace (once)

    /plugin marketplace add https://catylai.com/marketplace.json

  2. 02 — Install support-workflows

    /plugin install support-workflows@catylai

Two skills. ticket-reply drafts a reply in a calm, clear, customer-first tone — the register that is hardest to hold on the fortieth ticket of the day. escalation-triage triages by severity and decides whether to escalate, to whom, and with what information attached, which is the part that usually gets left out and causes the escalation to bounce back.

Reach for it on a queue that is longer than the time available, and on the tickets where the decision to escalate is genuinely unclear.

Both skills work in Claude Code and in Cowork.